Customer Service Representative at a Real Estate Firm - PTK Consulting Limited

PTK Consulting Limited has been mandated by our client, who are into Real Estate, to recruit candidates for the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Description

• As a Customer Service Representative, you will respond to client’s inquiries and concerns and provide information to them.

Your duties as Customer Support Representative include:

• Send weekly updates on development around all our estates
• Work with the site Manager to get weekly updates/ development within the estates
• Send out weekly emails/ Newsletter/ updates to clients
• Take phone calls and emails from clients/ real estate agents to answer questions regarding Landed properties.
• Respond to emails in a timely manner
• Follow up on email inquiries from potential clients and work to set meetings with the sales team
• Input & Handle data entry in the new customer service software
• Responsible for updating and managing clients database
• Support with additional customer service and work with the Finance Officer as needed

Qualifications

• Minimum two years’ experience in customer service, preferably a client support role
• Excellent communication skills are a must - both written and verbal!
• Real Estate experience is a HUGE plus but not required
• QuickBooks experience is a plus
• Strong Microsoft Suite Skills are required
• Exceptional customer service abilities
• Strong analytical skills
• Excellent communication skills
• Creative problem solving abilities
• Strong computer and phone skills

Application Closing Date
21st September, 2018.

Method of Application
Interested and qualified candidates should send their Resume using the Job Title as Subject of email to: ptkconsultinglimited@yahoo.com